Frequently Asked Questions

Contents:

1. What payment methods do you accept?


2. Are "booking" and "issuing" the same thing?


3. Where can I find your offices?


4. How will I get my tickets?


5. Does your site allow for multi-stop or "round-the-world" fares?


6. Who do I contact if I have technical difficulties with the FlightsFlights.com.au site?


7. Am I allowed to change or cancel my booking?


8. Am I allowed to change or cancel my issued tickets and travel arrangements?


9. Should I reconfirm flights with the airline before departure?


10. What is my baggage allowance?


11. What can I take in my carry-on and checked luggage?

1. Q: What payment methods do you accept?
A: Because FlightsFlights.com.au realises that not everyone has access to traditional online payment methods, we accept an array of both convenient offline payment and secure online payment methods. Subject to fare availability and rules, FlightsFlights currently accepts:

FlightsFlights also accepts payment via BPay, AUSPost Bill Pay, Electronic Funds Transfer, and in person. Please note that not all of these payment options may be available for every booking, as determined by fare rules and time constraints.

Online Payment Methods:

POLi (Surcharge $1.00 )

Offline Payment Methods:

EFT (Electronic Funds Transfer) - $0.00
BPay - $.80 Surcharge
AusPOST Billpay - $4.50 Surcharge
Pay in person at our office

^Top

2. Q: Are "booking" and "issuing" the same thing?
A: No. Booking occurs when you have committed to purchasing a travel product, but before your ticket has been issued. This means you have reserved a ticket or insurance through FlightsFlights.com.au either live via our website, or through one of our agents via email, phone or in person. Once FlightsFlights receives your full payment and finalises the transaction, your tickets will be issued to you. Please note that prices are not guaranteed until payment is received in full and tickets are issued.

^Top

6. Q: Where can I find your offices?
A: FlightsFlights.com.au is located in the Sydney CBD on the corners of Hunter and Bligh Streets. Our full address is:

FlightsFlighs
G1, 37 Bligh Street
Sydney NSW 2000
Australia

^Top

7. Q: How will I get my tickets?
A: If you are booking online, you will receive a confirmation of your reservation from one of our online consultants. When booking by email or by phone, your travel consultant will confirm your details with you. Tickets will be issued in accordance with deadlines written into the applicable fare.

• Wherever possible, Electronic Ticketing will be arranged at no additional charge.
• Tickets may also be picked up at the FlightsFlights office in Sydney at no additional charge.

Important Notes:

Prices are not guaranteed until payment in full is received AND your ticket(s) are issued.

^Top

8. Q: Does your site allow for multi-stop or "round-the-world" fares?
A: At this time no. Please contact the FlightsFlights travel team by emailing bookings@flightsflights.com.au to arrange a multi-stop or "round the world" itinerary

^Top

9. Q: Who do I contact if I have technical difficulties with the FlightsFlights.com.au site?
A: Do not make another booking until contacting us as your booking may have gone through. Please contact us as soon as the error occurs, by emailing bookings@flightsflights.com.au and we can verify if the initial booking was submitted or if you need to rebook.

^Top

10. Q: Am I allowed to change or cancel my booking?
A: Many of our discounted airfares are non changeable or refundable. However, if you wish to change or cancel your booked travel arrangements in any way, FlightsFlights will be happy to assist. Please contact FlightsFlights at bookings@flightsflights.com.au. In the case of changes or cancellations to bookings, the following service fees will be charged.

Australian Domestic airfare: Minimum $105 per person
International airfare: Minimum $275 per person
Domestic land arrangement: Minimum $105 per person
International land arrangement: Minimum $275 per person

^Top

11. Q: Am I allowed to change or cancel my issued tickets and travel arrangements
A: Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares do not allow changes to be made on the day of departure of any pre-booked flights. Please check fare rules at the time of booking as they vary by airline and type of ticket purchased. Should airline and supplier conditions allow changes to issued tickets, the following service fee will be charged in addition to any supplier fees (ie, airline fees):

Australian Domestic airfare: Minimum $105 per person
International airfare: Minimum $275 per person
Domestic land arrangement: Minimum $105 per person
International land arrangement: Minimum $275 per person

NOTE: In addition to the above FlightsFlights service and cancellation fees against issued tickets, if you paid for your travel arrangements by the following merchant fees will be levied against the amount refunded by the supplier (ie, airline and FlightsFlights fees).

Insurance premiums are non-refundable.

^Top

12. Q: Should I reconfirm flights with the airline before departure?
A: Although not mandatory, it is always advisable to confirm flights directly with the airline within 72 hours of departure. FlightsFlights.com.au takes no responsibility for airline cancellations or changes.

^Top

13. Q: What is my baggage allowance?
A: Baggage allowance differs per booking class, destination and airline. Please contact the airline directly for your specific baggage allocations, or refer to your ticket or booking reservation.

^Top

14. Q: What can I take in my carry-on and checked luggage?
A: What items you are allowed in your carry-on and checked luggage depends on both your airline and departure and/or destination country. Please contact the airline directly should you have any items in question.

^Top