Contents:

1. What payment methods do you accept?


2. Are "booking" and "issuing" the same thing?


3. What is the Credit Card Authorisation Form?


4. Do I have to complete and return the Credit Card Authorisation Form?


5. Have you debited my credit card before issuing the tickets?


6. Where can I find your offices?


7. How will I get my tickets?


8. Does your site allow for multi-stop or "round-the-world" fares?


9. Who do I contact if I have technical difficulties with the FlightsFlights.com.au site?


10. Am I allowed to change or cancel my booking?


11. Am I allowed to change or cancel my issued tickets and travel arrangements?


12. Should I reconfirm flights with the airline before departure?


13. What is my baggage allowance?


14. What can I take in my carry-on and checked luggage?

1. Q: What payment methods do you accept?
A: Because FlightsFlights.com.au realises that not everyone has access to traditional online payment methods, we accept an array of both convenient offline payment and secure online payment methods. Subject to fare availability and rules, FlightsFlights currently accepts:

Credit cards (Visa, MasterCard, and American Express). Please note there is a credit card handling fee on all credit card transactions, equal to a percentage of the total booking. For current handling fees, please view our Booking Conditions. Please note that anyone wishing to pay by credit card will need to complete and return a Credit Card Authorisation Form. Failure to do this will result in cancelled bookings and a booking cancellation fee levied as seen in our Booking Conditions.

FlightsFlights also accepts payment via PayPal, BPay, AUSPost Bill Pay, Electronic Funds Transfer, and in person. Please note that not all of these payment options may be available for every booking, as determined by fare rules and time constraints.

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2. Q: Are "booking" and "issuing" the same thing?
A: No. Booking occurs when you have committed to purchasing a travel product, but before your ticket has been issued. This means you have reserved a ticket or insurance through FlightsFlights.com.au either live via our website, or through one of our agents via email, phone or in person. Once FlightsFlights receives your full payment (and Credit Card Authorisation Form if you are paying by credit card) and finalises the transaction, your tickets will be issued to you. Please note that prices are not guaranteed until payment is received in full and tickets are issued.

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3. Q: What is the Credit Card Authorisation Form?
A: The Credit Card Authorisation Form is an extra measure that FlightsFlights uses to deter fraudulent credit card transactions. FlightsFlights requires everyone wishing to pay by credit card to complete the Credit Card Authorisation Form and return it to FlightsFlights before your booking is processed and your tickets are issued.

Once you complete the Credit Card Authorisation Form, you can fax it back to us at 1300 863 534 (inside Australia),+612 8580 5711 (outside Australia) scan and email it to bookings@flightsflights.com.au, or should time allow, mail it to:

FlightsFlights
G1, 37 Bligh Street
Sydney NSW 2000
Australia.

Please note that prices are not guaranteed until payment is received in full and tickets are issued. Tickets will not be issued without the receipt of the completed Credit Card Authorisation Form.

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4. Q: Do I have to complete the Credit Card Authorisation Form?
A: Yes. Failure to complete the Credit Card Authorisation Form will result in your booking being cancelled and a booking cancellation fee charged, as noted in our Booking Conditions. Should you not wish to complete the Credit Card Authorisation Form, you may select the PayPal online payment method while you are still in the booking process.

If you have already completed the booking process and do not wish to complete and return the Credit Card Authorisation Form, contact bookings@flightsflights.com.au immediately, as offline payments may be available. Failure to secure an alternative payment method with FlightsFlights will result in the cancellation of your booking and a booking cancellation fee as outlined in our Booking Conditions.

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5. Q: Have you debited my credit card before issuing the tickets?
A: No, we have not debited your card before issuing your tickets, however when you book online through the credit card payment option, we preauthorise the total purchase amount on your card with your financial institution. This "freezes" the purchase amount and dedicates it to FlightsFlights, until the tickets are issued. So while the funds might not be in your available balance in your account, FlightsFlights.com.au has not finalised the transaction and will not deduct the purchase amount from your account until you have completed and returned the Credit Card Authorisation Form. Should you not wish to complete the Credit Card Authorisation Form, and should you not secure an alternate payment method, FlightsFlights.com.au will cancel your booking and your funds minus the booking cancellation fee, will be released back into your available balance within 3 – 5 business days (as determined by your financial institution).

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6. Q: Where can I find your offices?
A: FlightsFlights.com.au is located in the Sydney CBD on the corners of Hunter and Bligh Streets. Our full address is:

FlightsFlighs
G1, 37 Bligh Street
Sydney NSW 2000
Australia

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7. Q: How will I get my tickets?
A: If you are booking online, you will receive a confirmation of your reservation from one of our online consultants. When booking by email or by phone, your travel consultant will confirm your details with you. Tickets will be issued in accordance with deadlines written into the applicable fare.

• Wherever possible, Electronic Ticketing will be arranged at no additional charge.
• Tickets may also be picked up at the FlightsFlights office in Sydney at no additional charge.

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8. Q: Does your site allow for multi-stop or "round-the-world" fares?
A: At this time no. Please contact the FlightsFlights travel team by emailing bookings@flightsflights.com.au to arrange a multi-stop or "round the world" itinerary

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9. Q: Who do I contact if I have technical difficulties with the FlightsFlights.com.au site?
A: Do not make another booking until contacting us as your booking may have gone through. Please contact us as soon as the error occurs, by emailing bookings@flightsflights.com.au and we can verify if the initial booking was submitted or if you need to rebook.

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10. Q: Am I allowed to change or cancel my booking?
A: Many of our discounted airfares are non changeable or refundable. However, if you wish to change or cancel your booked travel arrangements in any way, FlightsFlights will be happy to assist. Please contact FlightsFlights at bookings@flightsflights.com.au. In the case of changes or cancellations to bookings, the following service fees will be charged.

Domestic airfare: Minimum $33 per person
International airfare: Minimum $55 per person

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11. Q: Am I allowed to change or cancel my issued tickets and travel arrangements
A: Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares do not allow changes to be made on the day of departure of any pre-booked flights. Please check fare rules at the time of booking as they vary by airline and type of ticket purchased. Should airline and supplier conditions allow changes to issued tickets, the following service fee will be charged in addition to any supplier fees (ie, airline fees):

Domestic airfare: Minimum $33 per person
International airfare: Minimum $55 per person

Cancellation of issued tickets
Many of our discounted airfares are non refundable. You may cancel your travel arrangements at any time, but will have to pay the following cancellation fees in addition to any cancellation fees charged by the supplier (ie, airline fees).

Domestic airfare: Minimum $77 per person
International airfare: Minimum $220 per person

NOTE: In addition to the above FlightsFlights service and cancellation fees against issued tickets, if you paid for your travel arrangements by credit card, the following credit card merchant fees will be levied against the amount refunded by the supplier (ie, airline and FlightsFlights fees).

MasterCard and Visa: 1.7%
American Express: 3.5%
Insurance premiums are non-refundable.

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12. Q: Should I reconfirm flights with the airline before departure?
A: Although not mandatory, it is always advisable to confirm flights directly with the airline within 72 hours of departure. FlightsFlights.com.au takes no responsibility for airline cancellations or changes.

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13. Q: What is my baggage allowance?
A: Baggage allowance differs per booking class, destination and airline. Please contact the airline directly for your specific baggage allocations, or refer to your ticket or booking reservation.

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14. Q: What can I take in my carry-on and checked luggage?
A: What items you are allowed in your carry-on and checked luggage depends on both your airline and departure and/or destination country. Please contact the airline directly should you have any items in question.

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